Refund policy
At LUCY IN THE MOON, we want you to love your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Return Eligibility
Returns may be requested within 14 days of receiving your order.
To be eligible for a return:
- Items must be unworn, unused, and in original condition.
- All tags and original packaging must be included.
- Items must be free from stains, odors, damage, or signs of wear.
Returns that do not meet these requirements may be refused.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Accessories
- Bodysuits, swimwear, and intimate items
- Customized or personalized products
Return Request Process
To request a return, please contact our support team at:
Please provide:
- Your order number
- The item(s) you wish to return
- Reason for the return
Our customer support team will review your request and provide return instructions if approved.
Please do not return any items without contacting us first.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used at checkout.
Please note:
- Original shipping fees are non-refundable.
- Refund processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We will work quickly to resolve the problem.
Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
Important Notice
The address listed on this website is provided for business and contact purposes only and is not a return address. Please contact customer support before returning any items.
- Choosing a selection results in a full page refresh.